EFEKTIVITAS PELAYANAN ADMINISTRASI RUMAH SAKIT TERHADAP INDEKS KEPUASAN MASYARAKAT

Abstract

This study aims to determine the effect of hospital administration services on the community
satisfaction index in hospitals. Several previous studies have shown that the quality of administrative
services and health services greatly affects patient satisfaction in hospitals. Therefore, this study
focuses on hospital administration services and how it affects the community satisfaction index. The
research method used was a survey with questionnaires given to patients in hospitals. The data
obtained were then analyzed using regression techniques to determine the effect of administrative
service variables on the community satisfaction index. The results showed that hospital administration
services had a significant influence on the community satisfaction index in the hospital. This shows
that good administrative services can increase patient satisfaction in the hospital. Therefore, hospitals
need to pay attention to the quality of their administrative services to increase patient satisfaction and
improve the hospital's reputation in the community.
Keywords : Effectiveness, Hospital Administration, Community Satisfaction Index